Telephony Auditing / Management
Connect4’s complete outsourced Telephony Management service is ideal for clients who have experienced rapid growth or acquired new sites/ businesses and lost control of their infrastructure and telephony cost management.
Another feature of this service is to provide your business with a complete audit of your communication infrastructures, which highlights the cost savings available to you, typically from unmanaged call diverting, multiple suppliers, redundant lines and out of date telephony systems.
Following a clearer understanding of your systems we are able to deal with the day to day issues of running and managing your complex telephony infrastructure, including liaising with all suppliers in the process.
Leave us to manage the architecture and dailyof your telephony systems, so your managers’ are free to focus on your business.
Why speak to us?
We work with you to design and specify a bespoke solution, using exactly the right technology that meets the needs of your business. And we get it right first time.
We’ve been doing this for many years, so we know you want minimum disruption and maximum customer service.
We will take ownership of all the elements involved in delivering a successful telephony implementation. From porting your telephone numbers, cabling your premises, installing new lines through to programming your new platform to ensure it delivers improved business efficiency.
Should you run into any problems, our remote monitoring systems will pick them up quickly and our customer service teams and helpdesk will either resolve them remotely or we’ll get someone on site to get it fixed. We make it our business to ensure our response times are better than the industry standard.